- Order Errors & Missing Items: If you receive an incorrect order or items are missing, contact us immediately. We will offer a replacement, store credit, or a refund for the missing/incorrect items.
- Quality Issues: If food arrives damaged, spoiled, or significantly undercooked, we will provide a replacement or refund upon receiving proof (e.g., photos) of the issue.
- Delayed Delivery: Refunds or credits may be considered for delays exceeding 60 minutes beyond the estimated delivery time.
- Time Limit for Claims: All refund or replacement requests must be made within 24 hours of delivery.
- Requirement for Returns: For quality issues, we may require the original, uneaten food to be returned to investigate the complaint.
- No Consumption Rule: If 25% or more of the food has been consumed or removed, we reserve the right to deny a refund or exchange.
- Refund Method: Approved refunds will be credited back to the original payment method or issued as store credit, depending on the situation.
Steps to Request a Refund
Return Items: Keep the food in its original container for potential inspection.
Contact Us: Email or call our support team with your order number.
Provide Details: Describe the issue and include photos of the damaged/incorrect food.
Comments are closed.